Claims
If something goes wrong, start here
First steps on site, what to record, and how we manage the claim with the insurer.
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Start a claim · Arrange Group clients
Tell us what happened
For policies arranged through us. Include as much detail as you can: what happened, when and where, who was involved, and any photos or reference numbers. A construction insurance specialist will be in touch to take it from there.
On site
Straight away
Use this as a checklist. Tap each step as you go — it stays ticked on this device so you can come back to it.
If someone else was involved
A neighbour, another trade, a passer-by — take their details.
But do not admit fault or offer to pay
Leave that conversation to the insurer.
After you tell us
How we manage it
You deal with us, not the insurer’s queue.
We prepare and lodge the claim, and give you helpful guidance on how the process works. Whether the policy responds, and any excess, is for the insurer to decide.
Assessors, information requests, scope questions — we handle the back-and-forth so the project keeps moving.
We chase progress and keep you posted. If a decision does not look right, we challenge it.
Not sure about the cover?
Ask before you act. We can walk you through what the policy covers, the excess that applies and how the claim would run.